Mind Over Matter Practice is committed to providing quality services to you and protecting your privacy. This policy outlines how we use, collect and disclose, as well as our ongoing obligations of, how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Information collection

Personal Information is information we collect which includes but are not limited to names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.mindovermatterpractice.com.au, from media and publications, from other publicly available sources as well as from third parties.

The primary purpose of providing us with this information is to aid in delivering our services to you, offering information to our clients and marketing.

When we collect personal information, we will endeavour, wherever possible, to collect the information as discretely and appropriately as possible. We will always explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information which we collect includes information or opinion of your health. We collect this information to ensure your safety in the services we provide.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may only be disclosed in circumstances which include the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of information collected

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We are committed to protecting your private information and the security of your Personal Information over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access your Personal Information we hold about you and to update and/or correct it. If you wish to access your Personal Information, please contact us in writing.

Mind over Matter Practice will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.